FAQs
WHAT ARE SHIPPING TIMES AND COSTS?
Shipping times and costs depend on the delivery location. This will be estimated at checkout when you input you information.
WHAT PAYMENT METHODS CAN I USE?
We accept most major payment methods. Paypal, Visa, Amex, Master, Discover, Apple, Google.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
https://kassual.com/policies/refund-policy
ARE YOUR PRODUCTS AUTHENTIC?
YES, everything we sell is purchased directly through manufacturers and or authorized sources. We guarantee the authenticity of everything we sell and take the extra step to authenticate all products and documents with our authenticity tag, prior to each shipped order.
To learn more about our authenticity guarantee, please follow the link below:
https://kassual.com/pages/authenticity-guarantee
DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
While we recommend creating an account, you do not need to have an account to place an order. By creating an account, you can streamline the checkout process, save your preferred shipping address, and keep payment information on file. Creating an account also unlocks access to limited edition new arrivals, sale events, and other exclusives reserved for our newsletter subscribers.
HOW DO I TRACK MY ORDER?
Once you place an order, you will automatically receive an email confirmation at the email address you provided during checkout. When your order has shipped, you will receive another email with a tracking number and the carrier’s information.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide. If you have any questions about international shipping, contact us at info@kassual.com
DO YOU RESTOCK SOLD OUT ITEMS?
Because our unique luxury items are available in limited quantities, we cannot guarantee inventory. We restock regularly, so please check back often. If you would like to inquire about an item that is sold out, please email us at info@kassual.com
